Shipping policy

Shipping Policy

Last updated: October 31, 2026

At [Store Name], all of our products are digital. Nothing is shipped physically, so there are no shipping fees, no customs duties, and no waiting for a courier.

1. Delivery method
After your payment is confirmed, your files are delivered electronically in two ways:
- a download link on the order confirmation page shown right after checkout;
- a download link sent to the email address you provided at checkout.

2. Delivery time
Delivery is instant in most cases, usually within a few minutes of payment confirmation. In rare cases, for example during payment verification or technical delays, delivery may take up to 24 hours.

3. Shipping costs
There are no shipping or handling fees. The price you see at checkout is the final price for the product.

4. Worldwide availability
Our digital products are available to customers worldwide. Taxes or payment processing fees may apply depending on your location and payment method, and they are shown at checkout where applicable.

5. Did not receive your product?
If you have not received your download link, please:
- check your spam or junk folder;
- make sure the email address you entered at checkout is correct;
- check the order confirmation page, where the download link is also shown.

If you still cannot find your files within 24 hours of payment, contact us at [your email] or +44 7839 847833 with your order number, and we will resend your download link or resolve the issue.

6. Download access
Please download and save your files to your device right after purchase. Download links may expire after a limited time or number of downloads. If your link has expired, contact us and we will provide a new one.

7. File formats and requirements
File formats, sizes, and compatibility requirements are listed on each product page. Some products are delivered as a ZIP archive, so you may need software to extract it before use.

8. Contact us
fivesixtysamples
98 Well Lane, Chelmsford, CM2 8QZ, United Kingdom
Phone: +44 7839 847833
Email: support@fivesixtysamples.com